Together with our staff, our clients are the most important part of our business. Just as we want our staff to develop their capabilities and become a long-term element of our service delivery team, we strive to establish mutually-beneficial and long term relationships with our clients.
Working with our clients
We appreciate the EHS issues of concern to our clients, many of which we have supported for a decade or so. Our staff have developed long-term relationships with clients, extending to a detailed knowledge of the relevant regulatory regimes and stakeholder concerns, the sector-specific technologies, and the culture and practices of the individual client organisations. This allows them to provide relevant, effective and efficient support, as part of the client’s team.
Our client base
In addition to our own network of clients, CRA Europe also works with our colleagues in the CRA family to support their North American clients in their operations in the UK, Europe and beyond. These include many familiar names, across a wide range of industrial and commercial sectors. Our own client base includes well-known UK brands, many from the FTSE100 index. These are primarily from the following sectors:
- Building materials
- Food and drink
- Household products
- Medical devices
- Metal production
- Oil and gas
- Property development
- Tank storage
How do our clients see us?
CRA has been operating a client feedback process, as part of the quality system, for over ten years. In 2011 our clients provided the following feedback, confirming that CRA’s services are highly valued.
Responsiveness: 97% Good/Excellent
Overall Performance: 97% Good/Excellent
Client Expectations: 97% Met/Exceeded
If you are interested in learning more about CRA and how we work with our clients, please contact email@example.com.